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[Quận 4] Innovature Consulting – Chuyên viên chăm sóc khách hàng 39 views

Job Expired

WHAT YOU’LL DO?

  • Serve as a point of contact for inbound customer or employee questions, requests and incidents
  • Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.
  • Work closely with the on-site Community Management and Remote technology teams to ensure requests are being met in a timely and accurate manner.
  • Have a full understanding of our products, and services
  • Liaise with cross-functional departments if the request requires additional team collaboration to solve
  • Quickly escalate urgent requests and questions through appropriate channels
  • Partner with larger support team to deliver feedback and suggestions to improve customer experience
  • Use knowledge base articles to assist with responses
  • Adhere to the SLA’s and Policies set in place
  • Evaluate and educate team customers on practices that maximize their working efficiency.
  • Identify chronic or recurring issues partnering with other technology teams for a resolution.
  • Ability to use discretion and independent judgment in evaluating problems for customers and employees.

OUR BENEFITS 

  • Increase English, Korean & job skills when working with global customers
  • Professional training during the first 2 months
  • Social insurance and Health insurance upon Vietnam Labor Code.
  • PVI Insurance Package that will include medical, accident and life insurance after 2 months from signing the official Labor contract date.
  • Annual company trip, monthly team building activities.
  • Annual Leave and Holidays: Upon signing an official labor contract, you will be eligible to accrue Korean Annual Leave, and get National Vietnamese paid holidays as regulated by local Labor Code.
  • 13th month salary.
  • Attractive Allowance, B-day leave and Performance Bonus

WHAT YOU NEED?

We’d love to hear from you if you meet the qualifications below:

  • At least 2 year of customer service-related work experience
  • Excellent communication, writing, and verbal skills. Native speaker are also welcome to apply
  • Excellent organizational and multitasking skills
  • Experience using cloud-based software platforms; technologically savvy
  • Experience with phone support for customer and employees
  • Demonstrate responsibility, accountability, empathy, and high emotional intelligence
  • Ability to think critically and analytically to offer proactive ideas and solutions that influence change
  • Possess genuine care for people and patience in hearing customer concerns, requests, and questions
  • Knowing you have the opportunity to shape their experience
  • Communicate in an open, collaborative way that fosters teamwork

 Nice to have:

– Experience with but not limited to Salesforce, Google for Business, Microsoft Active Directory, Jira, SSO, Remote Support Tools, Confluence, Jamf, Intune

– Familiarity with iOS/Android OS/Windows mobile platforms

– Familiarity with chat/messaging applications

– Familiarity with wireless technologies

– Experience troubleshooting IT related issues

– Basic knowledge of VOIP, and enterprise cloud-based phone systems

More Information

  • This job has expired!
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